Term & Conditions

TERMS OF SERVICE

Last updated: November 2026

This website, mtprimestore.com ("mtprimestore", "we", "us"), is operated by mtprimestore Malta.

Email: mtprimestore.0@gmail.com.

These terms apply to all purchases made on our website. By placing an order, you agree to these terms. They do not affect your legal rights as a consumer.

Our shop is for consumers aged 18 or over. We deliver to addresses in Malta and Gozo only.

We do our best to describe and show our products accurately. Colours and appearance may vary slightly depending on your screen settings and what they look different depending on room lighting. Product images are for illustration; the product you receive will match the description.

Product safety: Our glow-up drawing board is suitable for children aged 3 and over, it contains small parts and is not suitable for children under 3. Adult supervision is recommended. Please read and follow the instructions included with the product. Use only with a standard USB power source.

All prices are in euro (€) and include VAT. Delivery within Malta and Gozo is free.

If a product is shown at an obviously incorrect price due to an error, we will contact you before processing your order, and you may choose to cancel.

After you place an order, you will receive an order confirmation. We may contact you by phone, SMS or WhatsApp to confirm your order and delivery details. We may refuse or cancel an order, for example if a product is out of stock, if we cannot confirm your details, or in cases of suspected fraud. If we cancel an order you have already paid for, we will refund you in full.

You can pay on delivery by cash, Revolut or BOV Mobile, or by any other payment methods shown at checkout.

Delivery details are set out in our Shipping Policy. Ownership of and responsibility for the products pass to you when they are delivered to you.

You have the right to cancel your order within 14 days of receiving it, without giving a reason. Full details are in our Refund Policy.

All products are covered by the legal guarantee of conformity under Maltese consumer law. If a product is faulty or not as described within 2 years of delivery, you are entitled to a repair or replacement, or, where this is not possible, a price reduction or refund. See our Refund Policy for how to contact us.

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for your legal rights as a consumer.

All content on this website, including text, images, logos and design, belongs to us or our licensors. You may not copy or use it for commercial purposes without our written permission.

We may update these terms from time to time. The terms that apply to your order are the ones on our website when you placed it.

These terms are governed by the laws of Malta, and the Maltese courts have jurisdiction. If you have a complaint, please contact us first at mtprimestore.0@gmail.com, we will do our best to resolve it. You may also contact the Office for Consumer Affairs at the Malta Competition and Consumer Affairs Authority (MCCAA).