Return Policy

REFUND & RETURNS POLICY

1. Your 14-day right of withdrawal

As a consumer in Malta, you have the right to cancel your order within 14 days without giving any reason.

The 14-day period starts on the day you (or someone you choose, other than the courier) receive the goods. If your order is delivered in separate parcels, it starts on the day you receive the last item.

To cancel, simply tell us clearly before the 14 days are up, by email at mtprimestore.0@gmail.com. Please include your name, order number and the items you are returning.

2. Returning the items

Please send the items back to us at the specified address without undue delay, and no later than 14 days after telling us you are cancelling.

You are responsible for the cost of returning the items, unless the item is faulty or we sent you the wrong item.

Please return items with all parts included (board, stand, markers, USB cable and cleaning cloth). You may handle and test the product as you would in a shop. You may be liable for any reduction in the value of the items caused by handling them beyond what is needed to check their nature, characteristics and how they work.

3. Your refund

We will refund all payments you made for the cancelled order, including any standard delivery costs, without undue delay and no later than 14 days after the day you told us you are cancelling.

We may hold back the refund until we have received the items back, or until you have provided proof that you have sent them, whichever happens first.

For card or online payments, we refund using the same payment method you used. For cash-on-delivery orders, we refund by bank transfer, Revolut or BOV Mobile, at no cost to you. We will ask you for the details needed.

4. Faulty, damaged or wrong items: your legal guarantee

Separately from your right to cancel, all our products are covered by the legal guarantee of conformity under Maltese consumer law. If an item is faulty, damaged or not as described within 2 years of delivery, you are entitled to have it repaired or replaced, or, where that is not possible, to a price reduction or a refund.

If your order arrives damaged or something is missing, please contact us as soon as possible at mtprimestore.0@gmail.com with your order number and a photo. In these cases, we cover the return costs.

5. Cancelling before delivery

If you change your mind before your order is shipped, contact us and we will cancel it. If you have already paid, we will refund you in full.

6. Complaints

If you are not satisfied with how we have handled your request, you may contact the Office for Consumer Affairs at the Malta Competition and Consumer Affairs Authority (MCCAA).

Nothing in this policy affects your legal rights as a consumer.

THANK YOU