Shipping Policy
SHIPPING POLICY
Where we deliver
We deliver within Malta and Gozo only. We do not ship outside the Maltese islands.
We deliver within Malta and Gozo only. We do not ship outside the Maltese islands.
Delivery cost
Delivery is FREE on every order, with no minimum spend.
Delivery is FREE on every order, with no minimum spend.
Delivery time
Orders are usually delivered within [2-4] working days (Monday to Saturday, excluding public holidays) as long as stock is readily available. Delivery times are estimates and may be slightly longer during busy periods such as Black Friday and Christmas.
Orders are usually delivered within [2-4] working days (Monday to Saturday, excluding public holidays) as long as stock is readily available. Delivery times are estimates and may be slightly longer during busy periods such as Black Friday and Christmas.
Christmas delivery
To receive your order before Christmas, please order by 18/12/2026. Orders placed after this date will be delivered as soon as possible, but we cannot guarantee delivery before Christmas.
To receive your order before Christmas, please order by 18/12/2026. Orders placed after this date will be delivered as soon as possible, but we cannot guarantee delivery before Christmas.
How we deliver
Orders are delivered to your door by our courier partner, Couriers Express. The courier may contact you by phone or message to arrange delivery, so please make sure your phone number and address are correct when ordering.
Orders are delivered to your door by our courier partner, Couriers Express. The courier may contact you by phone or message to arrange delivery, so please make sure your phone number and address are correct when ordering.
Payment on delivery
If you choose cash on delivery, you pay the courier when your order arrives, by cash, Revolut or BOV Mobile. Please have the exact amount ready if paying in cash.
If you choose cash on delivery, you pay the courier when your order arrives, by cash, Revolut or BOV Mobile. Please have the exact amount ready if paying in cash.
Order confirmation
After your order, we may contact you by phone, SMS or WhatsApp to confirm your order and delivery details.
After your order, we may contact you by phone, SMS or WhatsApp to confirm your order and delivery details.
Failed or refused deliveries
If the courier cannot reach you, they will try to contact you to arrange another delivery. If an order cannot be delivered after repeated attempts, or is refused on delivery, it will be returned to us and cancelled. We may decline future cash-on-delivery orders from customers who repeatedly refuse deliveries.
If the courier cannot reach you, they will try to contact you to arrange another delivery. If an order cannot be delivered after repeated attempts, or is refused on delivery, it will be returned to us and cancelled. We may decline future cash-on-delivery orders from customers who repeatedly refuse deliveries.
Damaged or missing items
If your order arrives damaged or something is missing, please contact us as soon as possible at mtprimestore.0@gmail.com with your order number and a photo, and we will sort it out. This does not affect your legal rights.
If your order arrives damaged or something is missing, please contact us as soon as possible at mtprimestore.0@gmail.com with your order number and a photo, and we will sort it out. This does not affect your legal rights.
Questions
For any delivery questions, contact us at mtprimestore.0@gmail.com
For any delivery questions, contact us at mtprimestore.0@gmail.com